Abroadesk

Terms and conditions

Last updated: · বাংলায় পড়ুন

These terms are an agreement between Abroadesk ("we"), based in Dhaka, Bangladesh, and the agency or person using Abroadesk ("you"). By creating an account or using Abroadesk, you accept them. If you accept on behalf of an agency, you confirm you are allowed to.

1. The service

Abroadesk is online software for study-abroad agencies: a CRM for leads, students, applications, documents, visas and fees; a student portal; a public agency website; a course catalog; and related tools. We may improve, change or remove features over time. We will tell you before removing a feature your plan depends on.

2. Accounts

  • Give accurate details and keep them up to date.
  • Keep passwords and two-step login codes private. You are responsible for what happens under your account and your staff's accounts.
  • The agency owner controls who on the team has access and can remove access at any time.
  • Tell us through the contact form on our website if you suspect someone has accessed your account without permission.

3. Plans, trial and billing

  • Paid plans are billed monthly in Bangladeshi taka, at the prices shown on our pricing page when you subscribe.
  • New agencies get a 14-day free trial with the features of the Professional plan.
  • When a trial or paid period ends without payment, the account moves to the Free plan. Your data is kept, but the Free plan's limits apply.
  • You can change or cancel your plan at any time; changes apply from the next billing period. Payments already made are not refunded, except where the law requires it or a payment was taken by mistake.
  • We may change prices with at least 30 days' notice. The new price applies from your next billing period after the notice.

4. Your data

  • You own your data. The data you and your students put into Abroadesk belongs to your agency. We use it only to provide the service, as described in our Privacy policy.
  • You are responsible for having the right to use it, including telling students how their data is used and getting consent where the law requires it.
  • Leaving: while your account is active, you can ask us for a copy of your data through the contact form. After an account is closed, we delete agency data after 90 days, except records we must keep by law.

5. Student payments

When students pay fees through Abroadesk, the money goes to your own bKash or SSLCommerz merchant account. We are not a party to the payment between you and your student, and refunds, disputes and receipts for those fees are between you and the student, under your agreement with them.

6. Acceptable use

Do not use Abroadesk to:

  • break any law, including immigration, data protection and consumer laws;
  • mislead students or parents, including promising visas or admissions you cannot guarantee;
  • upload documents you know to be false or forged;
  • send spam or messages people have not agreed to receive;
  • try to access other agencies' data, test or break our security, or overload the service.

We may suspend accounts that break these rules, and will tell you why unless the law prevents us.

7. Information in Abroadesk

Course details, fees, intakes, deadlines and visa information in Abroadesk come from universities and public sources and may change without notice. Always confirm important details with the university or the official source before a student acts on them. AI-generated text and band estimates are suggestions for a person to check, not final results.

8. Availability

We work to keep Abroadesk available and your data safe, but we do not promise the service will be uninterrupted or error-free. We will try to give notice of planned maintenance.

9. Our intellectual property

Abroadesk's software, design and content (other than your data) belong to us or our licensors. You may use them only as part of the service.

10. Liability

To the extent the law allows, Abroadesk is not liable for indirect or consequential losses, such as lost profits or students, and our total liability for any claim is limited to the fees you paid us in the three months before the claim. Nothing in these terms limits liability that cannot be limited by law.

11. Ending the agreement

You can close your account at any time. We may end or suspend the service if you seriously or repeatedly break these terms, or if we stop offering Abroadesk, in which case we will give you reasonable notice and time to get a copy of your data.

12. Law and disputes

These terms are governed by the laws of Bangladesh. Disputes will be handled by the courts of Dhaka, after we have first tried to resolve them by talking with you.

13. Changes to these terms

We will post changes on this page and update the date. For significant changes, we will tell agency owners at least 15 days before they take effect.

Contact: the contact form on our website.